Hyderabad International Airport wins ACI’s world’s ASQ best airport award for passenger experience
GMR Hyderabad International Airport has always been at the forefront when it comes to service and operational excellence
HYDERABAD: Rajiv Gandhi International Airport (RGIA) has been recognised once again in the annual Airports Council International (ACI) Airport Service Quality (ASQ) study.
Hyderabad Airport has been awarded the Asia-Pacific region's 'Best Airport of 15 to 25 Million Passengers Per Annum (MPPA)' for 2022.
The globally recognised Airport Service Quality (ASQ) programme of ACI World is the world's leading airport passenger service and benchmarking programme, measuring passengers' satisfaction while travelling through an airport.
Speaking on this achievement, Pradeep Panicker, CEO - GHIAL, said, “It gives us immense pleasure to be recognized year after year by our passengers as the Best Airport in the annual ASQ survey conducted by ACI. The terminal expansion of the Hyderabad Airport has enhanced the passenger experience with more space, new facilities and multiple options. We have made significant investments in our facilities and continue to use technology enabled solutions for efficiency of operations. We believe that courtesy goes a long way in making a journey memorable and our staff demonstrate it and strive to delight our passengers. We are elated to receive this recognition which would not have been possible without the hard work, commitment and dedication of all our employees and stakeholders of the airport ecosystem".
Luis Felipe de Oliveira, Director General, ACI World, said, “I am pleased to advise that Rajiv Gandhi International Airport has earned the 2022 Airport Service Quality (ASQ) Award for ‘Best Airport of 15 to 25 Million Passengers in Asia-Pacific’. Your passengers have spoken and recognized the successful efforts of your team in providing a superior customer experience! My warmest congratulations to you and your entire airport community.”
GMR Hyderabad International Airport has always been at the forefront when it comes to service and operational excellence. The airport has prominently featured among the Top 3 Global airports for 9 consecutive years (2009 to 2017) including World No. 1 position four times in 2009, 2010, 2016 & 2017 in 5 – 15 MPPA category in ACI- ASQ Awards. It also ranked World No. 4 in 2018 in the 15 – 25 MPPA category and was adjudged as the ‘Best Airport by Size and Region’ in Asia-Pacific region for both 2019 and 2020 in the 15-25 MPPA category. It has been adjudged as the ‘Best Airport by Size and Region’ in the 15-25 Million Passengers Per Annum (MPPA) category in the Asia-Pacific region for 2021.
Airports Council International (ACI) represents the collective interests of airports around the world to promote excellence in the aviation industry. Selected by passengers, the ACI World’s Airport Service Quality (ASQ) awards are powered by the airport community, which includes airport employees and a range of other stakeholders. It also provides airports of all sizes with an opportunity for continual learning and improvement to reach new heights in customer experience excellence.