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Amazon, do you get customers beaten by delivery boys, bar them from calling customer care?

Recall the harrowing experience of Amit R Sharma of Lothukunta in Secunderabad. The man was beaten by two delivery executive

Amazon delivery: 2 executives assault complainant for escalating irresponsible delivery of recliner meant for...

The customer booked a recliner costing Rs. 16,000 on Amazon online and requested for its delivery between 11 am and 7 pm on the day of delivery